Support and technical help

CARE OF YOUR BIKE

 

carbon

 

Carbon is a synthetic composite material comprised of fibers soaked in epoxy resin and then compressed, heated and cured. Essentially, your carbon bicycle and parts are made up of a super-strong fabric, which requires a little new know-how on your part. The foremost being that while metal shows signs of damage - typically bends, dents or bulges - carbon may appear normal, yet, if compromised enough, even though you can't see the defect, the component could fail without warning. Another issue is notch sensitivity, which means that deep cuts, gouges or scratches can cause carbon to break and should be inspected by a pro immediately

 

Even with carbon fibres incredible strength and toughness, with a single indiscriminate act like clamping a bicycle incorrectly in your repair stand, over torquing with a wrench, or letting the handlebars swing around and bump into the top tube, you can do some serious damage.

 

Some simple steps can ensure that your carbon bicycle remains in a great and safe condition. One of the easiest is parking it safely. Never lean it in such a way that it can fall on its side or slam into anything. To prevent these risks, ensure that it's resting on a level surface and leaning against a wall or lying down on its side. We recommend avoiding exposing your bicycle and components to high temperatures such as leaving them inside a parked car in the sun or storing them next to heat sources. Similarly, if you live by an ocean where there's lots of salt in the air, or if you're a person who sweats excessively, you should take extra care to clean and rinse the salt off your bicycle and components to protect them from any possible corrosion of the metal parts.

 

 

Car Racks

 

Do not use cycle car racks that clamp frame tubes. High clamping loads concentrated in a small area on the carbon tubes can cause fracturing of the carbon surface rendering your beautiful machine game-over.

 

When using racks that clamp forks, never apply sideways load when removing the bike, this can break fork dropouts (tips).  Fully loosen the fork mount and then lift until the fork is clear of the mount before removing the bike. Use caution to protect the carbon rims with something that keeps the strap from compressing small areas or chafing the rim when you're driving.

 

 

Washing and Cleaning

 

It's fine to wash carbon bicycles and components like you would any other, using warm soapy water and a hose. Clean carbon parts with a soft cloth and clean water. Tough oil or grease stains may be removed by using petroleum based cleaners. Never use cleaners which contain acetone, trichloroethylene or methyl chloride and avoid harsh chemical cleaning materials on your bike’s paintwork.

 

If your frame has a gloss finish frame, you can use a light polish after your wash, but NEVER USE POLISH ON A MATTE FINISHED FRAME. A simple wash is sufficient. Never use a rough surface sponge or scourer on any bike finish.

 

It's never a good idea to aim the water directly at your bike's bearings (headsets, Bottom bracket, etc), the high pressure of the water will displace grease and push water an ingress beyond the seals, leaving metals open to rust. For especially greasy components, any bike-safe degreaser will work fine and won't effect the carbon in any way. After completing any cleaning work on the chain you should check the chain and lubricate it if required.

 

MANUALS

 

The following download links will initiate a zip file download which once extracted contains a folder with  all relevant pdfs for installation and service of your groupset.

 

Manuals for SRAM Rival, Force, Red.

 

Manuals for Shimano Ultegra 6800.

 

Terms Of Service

 

Returns, warranty and replacement.

 

Terms of sale and shipping.

 

Privacy Policy